Progressive Car Insurance Review 2023

Car insurance is essential for every car owner. It not only protects the car but also covers the financial liabilities in case of an accident. Choosing the right insurance provider can be a daunting task. One of the popular insurance providers in the market is Progressive. In this blog post, we will review Progressive Car Insurance and help you decide if it’s worth considering.

About Progressive

Progressive is an American insurance company that was founded in 1937. It is known for its innovative approach to car insurance, which includes usage-based insurance and Snapshot, a mobile app that monitors your driving habits. Progressive also offers other types of insurance, including homeowners, renters, and commercial insurance.

Pros of Progressive Car Insurance

Competitive Pricing

One of the major advantages of Progressive Car Insurance is its competitive pricing. Progressive offers affordable rates for both basic and comprehensive coverage. In addition, it offers discounts for good drivers, multiple policies, and even for having a certain type of job.

Coverage Options

Progressive Car Insurance provides a variety of coverage options to suit your needs. It offers basic liability coverage, which is required by law, as well as comprehensive coverage that includes collision, theft, and weather-related damages. It also offers additional coverage options such as roadside assistance, rental reimbursement, and gap insurance.

User-Friendly App

The Progressive mobile app is user-friendly and easy to use. It allows you to manage your policy, file a claim, and even track your driving habits to potentially lower your rates. You can also access your insurance card and other important documents directly from the app.

Financial Stability

Progressive has a strong financial rating from reputable agencies such as AM Best and Moody’s. This means that the company has the financial stability to pay out claims and fulfill its obligations to policyholders.

Cons of Progressive Car Insurance

Limited Availability

Progressive is not available in all states. If you live in a state where Progressive does not offer coverage, you will need to look for another insurance provider.

Mixed Customer Reviews

While Progressive has a strong financial rating, its customer reviews are mixed. Some customers report positive experiences with the company, while others report negative experiences with claims and customer service.

Customer Service

One of the areas that some customers have reported issues with is customer service. While this can be subjective, it is worth noting that there have been mixed reviews on this front. Some customers have praised Progressive’s customer service as being friendly, helpful, and responsive. However, others have reported long wait times, unhelpful representatives, and difficulties in resolving issues.

Usage-Based Insurance

Progressive is known for its usage-based insurance program, Snapshot. The program tracks your driving habits and provides personalized discounts based on your safe driving behavior. This can be an excellent way to save money on your insurance premiums if you are a safe driver. However, some customers have reported issues with the program, such as inaccurate data or difficulty in understanding how it works.


Progressive offers a variety of discounts that can help lower your insurance premiums. Some of the discounts include:

  • Multi-car discount: If you insure more than one vehicle with Progressive, you can save on your premiums.
  • Homeowner discount: If you own a home, you can save on your car insurance premiums.
  • Good driver discount: If you have a clean driving record, you can save on your premiums.
  • Safe driver discount: If you enroll in Snapshot and demonstrate safe driving habits, you can save on your premiums.
  • Student discount: If you are a student with good grades, you can save on your premiums.

It’s worth noting that not all discounts are available in all states, so it’s important to check with Progressive to see what discounts are available to you.

Financial Stability

As mentioned earlier, Progressive has a strong financial rating from reputable agencies such as AM Best and Moody’s. This indicates that the company is financially stable and has the resources to pay out claims and fulfill its obligations to policyholders. This is an important consideration when choosing an insurance provider, as you want to make sure that your provider is financially stable and able to meet its obligations to you.

Claims Process

The claims process is an essential part of any insurance policy. If you are involved in an accident, you want to make sure that your insurance provider will handle your claim efficiently and fairly. Progressive has a reputation for a straightforward claims process, with customers reporting that the process is easy and stress-free.

Additionally, Progressive offers 24/7 customer service and claims reporting, which means you can report a claim at any time, day or night. The company also offers a concierge service for customers who have a total loss. The concierge service can help with the claims process and assist with finding a replacement vehicle.

Usage-Based Insurance

Progressive’s usage-based insurance program, Snapshot, is a unique offering that sets the company apart from other insurance providers. The program tracks your driving habits, including your speed, acceleration, and braking, to determine how safe of a driver you are. You can receive personalized discounts based on your driving behavior, which can lead to significant savings on your insurance premiums.

The Snapshot program is available through a mobile app, which means you can monitor your driving behavior in real-time. Some customers have reported issues with the accuracy of the data collected by the program, so it’s essential to review your data carefully to ensure that it is accurate.

Online Tools and Resources

Progressive offers a variety of online tools and resources to help you manage your policy and stay informed about your coverage. The company’s website provides access to your policy documents, billing information, and claims history. You can also make changes to your policy online, such as adding a new vehicle or driver.

Additionally, Progressive offers a variety of resources to help you understand your coverage and make informed decisions about your insurance. The company’s website has a comprehensive FAQ section, as well as articles and guides on topics such as car insurance discounts and how to choose the right coverage.


Progressive Car Insurance is a reputable and reliable insurance provider that offers a variety of coverage options, competitive pricing, and innovative features such as usage-based insurance. While there have been mixed reviews of the company’s customer service, its claims process and online tools and resources are strong. If you are in the market for car insurance, we recommend considering Progressive and comparing quotes from multiple providers to ensure that you are getting the best coverage at the best price.

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